The use of this website and/or our services constitutes your agreement to the following terms and conditions:If you do not agree with any of these terms and conditions, please do not use this Website or Our services.If you are under legal age of consent for your respective district than you are not allowed to access or use this Website or Our services. You acknowledge and agree that you must be of legal age to purchase any of our products or services available on this Website or otherwise.By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and elitebookspublishers.com. By submitting an order and/or payment, you are acknowledging that you have read and understood these terms and conditions. You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and elitebookspublishers.com.
“Website”means all online content on elitebookspublishers.com/ website pages.
Customer,” “You,” “Yours”or means and refers to you and/ or any other person submitting an order to
elitebookspublishers.com/ on your behalf.
“Company,” “We,” “Our” or means and refers to elitebookspublishers.com/, a company registered under the laws
of the State.
“Product or Services”means and refers to all services and products provided by elitebookspublishers.com/ to
customer in accordance with his/ her order.
“Order” means an order via phone or e-mail made by customer to purchase services or products provided by
elitebookspublishers.com/. Orders are confirmed by down payments via check, credit card, cash receipt, bank
wire transfer, Western Union, or PayPal transfer.
It is important that you carefully read and understand the refund policy in order to have full knowledge of the privileges and limitations governed by the Elite Books Publishers Policy. It is your obligation to read these Terms and Conditions before submitting any Order and/ or payment to this Website.
We do not accept any returns on fulfilled orders due to the nature of the products we produce.
If changes need to be made to ensure quality standards such as editing and proofreading services are adhered
to, alongside requirements being followed, we have a revision process in place that is there to help all
customers as their satisfaction is the most important thing to us. If the fulfilled product does not meet
the requirements, as specified at the placement of the order, we will begin an extensive internal review and
either revise or recreate the content at no additional cost.
Each package has its own revision policy, per the service description of each individual package. We provide
revisions within 5 to 10 days of the order going into the Waiting for Customer Approval status in our Order
Management Platform. The revision period will depend on the ordered package.
Revisions come into play at the end of the order process, once the product has been presented for review and
the status has updated to Waiting for Customer Approval. At this time, the customer may request revisions
directly by sending their assigned Project Manager an email to ensure that the original provided
requirements have been met on the entire product. The customer is always welcome to make changes personally
to any content they receive from us after the order has been fulfilled and before publishing as it is
delivered in a Word format and they own the rights to it.
We handle refunds on a case-by-case basis and do our best to stand behind the customer and take care of their
needs. Our team will always work with the customer to resolve any issues to the best of our
ability.
Circumstances in which a refund may be provided include, but are not limited to, should there be exceptional
reason, orders which have not yet been allocated and/or started at the time of the refund
request.
Refunds, if processed, take between 5 to 15 days to reflect on the customer’s end. A processing fee of USD
250 or 5% of the order amount (whichever is higher) will be charged in all cases. The confirmation of
approval for the refund request will be provided by the support team and can only be made through the
original payment method used at the placement of the order. You will also receive a notification of refund
via the email used at the original time of checkout.
We offer refunds only in special cases and specified conditions, detailed as under:
a- Prior to Project Initiation: The customer is entitled to 100% refund before our writers/ editors start
working on the project.
b- If (for any reason) you change your mind and decide to discontinue your project with us after placing
your order, you can ask for a refund within one hour of placing your order.
c- After Project Progress: All refund claims made after the project has been initiated and at least one
round of revision is availed by the Client, we may provide a partial refund (up to 5%) owing to the need to
fairly compensate our internal teams.
Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under;
We believe in “On Time Delivery” but if, for any reason we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.
Refunds must be claimed within 10 days of first submission/order delivery subject to no revisions availed.
Refunds claimed after the set time frame will not be entertained.
All the customers must note the deadline for claiming refund at the time of placing order.
Prices and discounts for our services are subject to change without notice
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof)
without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or
discontinuance of the Service.